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TTF support project
[Name of the Writer]
[Name of the Institution]
TTF support project
Service level agreement for ongoing support
Service level agreements are between a service provider and end user. Skillage I.T has made an agreement with a network manager that he is responsible for the maintenance of new network implementation. It is the responsibility of a network engineer in Skillage I.T to create a network maintenance strategy which will help in facilitating a risk-free environment to the company. In SLA, Network engineers duty is to diagnose the problems in the current network design, perform troubleshooting and create a maintenance strategy which will define how to resolve problems in a network1.
Ongoing maintenance support schedule
The maintenance strategy is very important when implementing a network in an organization. It is important to understand the maintenance requirement of the organization before creating a strategy. Maintenance will be performed by Network engineer to prevent errors, diagnose problems, repair errors and update the network with the growth in the organization. Maintenance support schedule includes repairing and replacing defective components, updating network hardware and software according to the current requirements of Skillage I.T, removal of equipment which is unnecessary and monitoring the networks & equipment including their testing.
Change management process
Information technology and technology innovation are responsible for changes in management. Network requirements change with the growth in the organization, so it is essential to monitor the impact of changes in the organization. It is also very important to confirm the feasibility of different changes and control the way that change is undertaken. Building awareness is also very important in managing change. Network engineer must know the size of the network before making any changes. Employee feedbacks are very important in managing change because they can describe their network usage requirements which can help network engineer in improving the current network by understanding the needs of the employees.
End Notes
Hartley, K. L. (2005). Defining effective service level agreements for network operation and maintenance. Bell labs technical journal, 9(4), 139-143.
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