Order Cancellation
- No Writer Assigned Yet:
When a customer requests order cancellation before a writer is assigned, full compensation can be claimed. The refunded amount will be credited to the customer's website account or their bank account.
- Writer Assigned:
Once a writer is assigned to the order, cancellation is not possible. If the order is canceled or delayed, the funds will be added to the client's website account balance and are not refundable.
Late Delivery
In case of a delay in an order, the customer has the right to request Time Delivery Difference Compensation based on the initial deadline and the time of delay.
Compensation is not available in the following cases:
- If the delay is caused by the customer's actions, such as late payment or submission of required material.
- If the delay is due to issues at the customer's end, such as internet problems, browser issues, or system failures.
Quality Issues
If the customer is unsatisfied with the work, the Quality Assurance Team will assess it based on customer feedback and calculate compensation proportional to the percentage of mistakes in the paper.
Compensation requests are not valid for low grades. Papers are for reference purposes only and should not be submitted directly. In cases of alleged plagiarism, only a Turnitin report is accepted for consideration.
Refund Processing
- Processing Timeline: Refunds are processed within seven days of receiving the refund confirmation. The company is not responsible for any Bank Transfer fees, transfer issues, or delays due to bank services.
- Original Payment Method: Refunds are made using the original payment method.
30 Days Money Back Guarantee
- Refund Eligibility: Customers can request a full refund if the company fails to deliver the paper on time and according to specified requirements. They should contact the support team via phone or live chat.
- 30-Day Window: Within 30 days, a full refund can be claimed if the company is unable to deliver the work as promised.
Subscriptions and Refunds
Our refund policy specifically applies to subscription fees paid by our users. It's important to note that the FreeEssayWriter.net tool itself is available for free, and any charges associated with its usage are non-refundable.
- Refund Request Period: To be eligible for a refund, users must make their refund requests within 7 days of the initial subscription purchase. Once this period has passed, usage of the ool is considered non-refundable.
- Refund Request Process: If you wish to request a refund, kindly get in touch with our customer support team via email at info@freeessaywriter.net. Please provide your subscription details and a brief explanation for your refund request.
- Review and Processing: Upon receiving your refund request, our team will review it and aim to respond within 3 business days. If your refund request is approved, the refund will be processed within 5 business days from the date of approval.
- Refund Method: All approved refunds will be issued to the original payment method used for the subscription purchase.
Exceptions to the Refund Policy
- Refunds will not be granted if a user violates our terms of service or engages in fraudulent activities. This includes attempting to manipulate our tool or sharing subscriptions with others.
- Refunds will not be granted if a user employs the tool to generate essays submitted for academic credit or in any manner that contravenes academic integrity policies. We take a strong stance against plagiarism and uphold the principles of academic integrity.
- Refunds will not be granted if a user has received a completed essay generated by our tool. We offer a preview of the generated essay before requiring payment to ensure users are satisfied with the quality.
- We retain the right to deny a refund request if we suspect misuse of our refund policy. In such cases, we will provide a reason for our decision.
