Needs Assesment

Needs Assessment

[Institutional Affiliation(s)]

[Include any grant/funding information and a complete correspondence address.]

Pharmacist Needs Assessment Matrix

Department

Required Functions

Department or Employee Needs

Jobs or Tasks

Current Training

Dispensary

Understand prescriptions.

Prescribing alternative medicines.

Providing customer care to build trust.

To assist customers by providing valuable and authentic advice.

Will understand prescriptions and help salesman.

Will guide customers and suggest alternatives.

Knowledge of the latest research in medicine.

“Counter assistance medicine course ADDIN ZOTERO_TEMP (Ranelli & Biss, 2000)”.

Information Technology

The use of the IT portal to manage stocks.

Managing the database of products.

Maintaining records using Information

Technology to manage records easily.

To manage and maintain IT service and portal management.

Dispensary stock management course

Database-handling and management course.

Sales

Provide detailed information about product requirements.

To make sure communication between the cashier/sales dept. to work efficiently

Remain updated about records of sales and purchase and issue orders accordingly.

One week training on sales promotions

Administration

Dealing with insurance companies and other departments

Customer service

Informing customers about monitory policies.

To guide eligible patients about allowances and refunds.

Meetings with administration and providing manuals about CVS pharmacy’s policies about the matter.

Cashier Needs Assessment Matrix

Department

Required Functions

Department or Employee Needs

Jobs or Tasks

Current Training

Sales

Maintaining records of cash and submitting cash to the bank.

Record maintenance of all the dues and receivables and report finance management to ensure reliability and accuracy.

Generating reports about sales.

“Cash register balancing ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"LeGtSGuD","properties":{"formattedCitation":"(Mendoza, Santos, Balbuena, Cabral, & Agustin, 2019)","plainCitation":"(Mendoza, Santos, Balbuena, Cabral, & Agustin, 2019)","noteIndex":0},"citationItems":[{"id":46,"uris":["http://zotero.org/users/local/5OlhLovK/items/UNT6JJW5"],"uri":["http://zotero.org/users/local/5OlhLovK/items/UNT6JJW5"],"itemData":{"id":46,"type":"article-journal","title":"POINT OF SALE SYSTEM WITH INVENTORY FOR ARM'S FOOD AND DELICACIES.","container-title":"International Journal of Advanced Research in Computer Science","volume":"10","issue":"2","source":"Google Scholar","author":[{"family":"Mendoza","given":"Analyn R."},{"family":"Santos","given":"Therese M."},{"family":"Balbuena","given":"Ana Rose"},{"family":"Cabral","given":"Beverly"},{"family":"Agustin","given":"Louie F."}],"issued":{"date-parts":[["2019"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Mendoza, Santos, Balbuena, Cabral, & Agustin, 2019)”

Will process exchanges and refunds

Cash flow management training.

Sales promotion training.

Information Technology

The use of IT portal to manage stocks.

Managing the database of products.

Maintaining records using Information Technology to manage records easily.

To manage and maintain IT services and portal management.

Dispensary stock management course

Database-handling and management course.

Receivables/payables

Maintaining receivable/payable ledgers.

Ensuring timely receipts/payments.

Identify any reasons for late receipts/payments

Generating weekly receivable/payable reports

Training to increase efficiency in receivable/payable management

References

ADDIN ZOTERO_BIBL {"uncited":[],"omitted":[],"custom":[]} CSL_BIBLIOGRAPHY Mendoza, A. R., Santos, T. M., Balbuena, A. R., Cabral, B., & Agustin, L. F. (2019). POINT OF SALE SYSTEM WITH INVENTORY FOR ARM’S FOOD AND DELICACIES. International Journal of Advanced Research in Computer Science, 10(2).

Ranelli, P. L., & Biss, J. (2000). Physicians’ perceptions of communication with and responsibilities of pharmacists. Journal of the American Pharmaceutical Association (1996), 40(5), 625–630.

Needs Assessment