5257800-80010000Assessment Submission Cover Sheet (VET)
The student to complete relevant sections and attach this cover sheet to each assessment task for submission.
Student information
To be completed by Student
Student name
.
Student ID
.
Program/Course information
To be completed by Student
Department
HSYCS, Nursing
Group/CRN/Block
.
Teacher name
Johanna Drake & Susan Idichandy
Qualification code
HLT54115
Qualification title
Diploma of Nursing
Subject/Unit code
(if cluster, list all the clustered subjects/units)
HLTWHS006
Subject/Unit title
(if cluster, list all the clustered subjects/units)
Manage Personal Stressors in the Work Environment
Assessment information
To be completed by Student
Assessment title
Stress Management Plan
Assessment task
1
out of
2
For
this subject/unit.
Due date
15/05/2019
Date submitted
.
Re-submission
☐
Student declaration
By submitting this assessment task and signing the below, I acknowledge and agree that:
This completed assessment task is my own work.
I understand the serious nature of plagiarism and I am aware of the penalties that exist for breaching this.
I have kept a copy of this assessment task.
The assessor may provide a copy of this assessment task to another member of the Institute for validation and/or benchmarking purposes.
Student signature
For electronic submissions: By typing your name in the student signature field, you are accepting the above declaration.
.
Assessment Task: Stress Management Plan
Student Version: Knowledge
Student information
Student name:
.
Student ID:
.
Section A – Program/Course details
Qualification code:
HLT54115
Qualification title:
Diploma of Nursing
Unit code:
HLTWHS006
Unit title:
Manage Personal Stressors in the Work Environment
Section B – Assessment task details
Assessment number:
1/2
Semester/Year:
Sem1/2019
Due date:
15/05/2019
Duration of assessment:
.
Assessment task results:
This assessment task will be marked as:
☒ Ungraded result: Satisfactory or Not Satisfactory
☐ Other (eg points): Click here to enter text.
Section C – Instructions to students
Task instructions:
The assessment will take place in tutorials 2 and 3
Complete the workbook using the knowledge acquired from Lectures & tutorial discussion & from personal experience on clinical placement
Some further personal research may be required
Referencing not required
Ensure word count criteria is adhered to
Section D – Conditions for assessment
Conditions:
The student to complete and attach the Assessment Submission Cover Sheet to the completed Assessment Task.
This is an individual assessment
Please discuss with your assessor if you have grounds for special consideration
Students must meet criteria in the assessment guide in order to be deemed satisfactory in the unit
Failure to be deemed Satisfactory in the unit may make a student ineligible for clinical placement
.
Equipment/resources students must supply:
Equipment/resources to be provided by the RTO:
Printed Assessment Workbook
Internet access for research
Powerpoints
Brightspace
Section E – Marking Guide Student Answer Sheet
Assessment number:
1
Assessment title:
Workbook
Student ID:
.
Student name:
.
Unit code:
HLTWHS006
Unit title:
.
Date:
.
Questions: Provide your responses in the boxes below each question.
Question 1:
Complete the following Stress Management Plan
Satisfactory response
Yes ☐
No ☐
Answer:
Comment:
Stress Management Plan
Address the four triggers & identify 3 of your own
What were the stressor and the trigger?
Describe the situation
How did you respond?
What would your preferred coping mechanism be?
Support Services
Self-Care Techniques
Complex Client Behaviour
When the client is in the worst condition and doesn't want to be touched or treated. Having some mental health issues as well.
Letting patient understand that we want to make him comfortable in every way
Implementing a behavioural management technique and involving their families
Seeking support from a physician and high authorities
Being aware
of the hospital’s antiviolence and threat policies
Grief & Loss
Death of an optimistic and confident patient very
Trying to understand the facts and sharing with someone
Crying my heart out and helping their family in every possible way
Seeking support from colleagues
Trying to understand the realities of life to avoid more impacts
Stressful working conditions
Working for long hours and in additional shifts with no helping staff
Taking a half-leave and taking some time out to relax oneself
Implementing an effective work management technique and seeking a helping staff
Seeking help from hospital support
Talking to management reading providing staff for additional tasks
Stressful Incidents
Incidents at Emergency care unit due to overcrowding and other issues
Planning to deal with an emergency situation
Preparing for such emergency situations beforehand
Seeking support from hospital floor managers and department heads
Saving some energy for such
situations
1.
Conflict at the workplace
Conflict with any staff member or medical supervisor
Avoiding conflicting situation
Recognising conflict earlier and using some negotiation strategy
ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"ap8kljhami","properties":{"formattedCitation":"(Johansen, 2012)","plainCitation":"(Johansen, 2012)"},"citationItems":[{"id":1793,"uris":["http://zotero.org/users/local/FGhKhGPG/items/C734UPWU"],"uri":["http://zotero.org/users/local/FGhKhGPG/items/C734UPWU"],"itemData":{"id":1793,"type":"article-journal","title":"Keeping the peace: conflict management strategies for nurse managers","container-title":"Nursing Management","page":"50-54","volume":"43","issue":"2","author":[{"family":"Johansen","given":"Mary L."}],"issued":{"date-parts":[["2012"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Johansen, 2012)
Seeking support from the hospital support team and management
Making high authorities informed of the conflict
2.
High Patient Care Demands
Excessive demands of certain patients such as high acuity patients
Trying every mean to provide intensive care to the patient
Using the supervision of a physician to provide quality care to such patients
Seeking support from family and friends of the patient
Getting training for acuity patient management
3.
Heavy Workload
Working in double shifts or high workload due to patients rush
After a tough day, having a comparatively relaxing day to overcome its impacts
Keeping myself organized and using time management skills
Seeking support from colleagues and friends
Avoiding workload stress by practising time management activities
ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"a1p0frqp2fn","properties":{"formattedCitation":"(Akbar, Elahi, Mohammadi, & Khoshknab, 2016)","plainCitation":"(Akbar, Elahi, Mohammadi, & Khoshknab, 2016)"},"citationItems":[{"id":1795,"uris":["http://zotero.org/users/local/FGhKhGPG/items/BC2SCR7F"],"uri":["http://zotero.org/users/local/FGhKhGPG/items/BC2SCR7F"],"itemData":{"id":1795,"type":"article-journal","title":"What strategies do the nurses apply to cope with job stress?: a qualitative study","container-title":"Global journal of health science","page":"55","volume":"8","issue":"6","author":[{"family":"Akbar","given":"Rasool Eslami"},{"family":"Elahi","given":"Nasrin"},{"family":"Mohammadi","given":"Eesa"},{"family":"Khoshknab","given":"Masoud Fallahi"}],"issued":{"date-parts":[["2016"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Akbar, Elahi, Mohammadi, & Khoshknab, 2016)
Question 2:
Your stress management plan in the Workplace
Use strategies from your personal plan to identify & manage 2 stressful situations in the workplace involving colleagues or clients
(100 Words each Situation)
Satisfactory response
Yes ☐
No ☐
Answer:
Comment:
Reduction or Removal techniques
Situation 1
Describe the stressful workplace situation
Conflicts at the workplace can be very stressful in the tough working days. One of the situations can be conflict due to miscommunication with the physician regarding the patient care process and the patient suffers from it. Eventually, physician blaming nurses declaring them irresponsible for the patient suffering.
Stressor and trigger
The trigger can be misunderstandings due to a lack of effective communication. Failure in communication, making physician angry at the nurse.
Your Response to Stress/Trigger
The response would be to make physician aware of the misunderstanding by negotiating and taking the corrective action.
Stress Reduction or Removal techniques
The stress reduction method would be to make the authorities informed of the event to avoid such incident in future. The stress reduction method would be to work on communication skills and talking it out.
Situation 2
Describe the stressful workplace situation
Another stressful situation in the workplace is facing a patient who is in the worst medical condition and using abusive language. He is not allowing the nurse to touch him and pushes them away. Due to his violent behaviour, his conditions are worsening.
Stressor and trigger
The stressor in such situation is the violent and abusive behaviour of the patient towards healthcare staff. Nurses are not ready to face such situations.
Your Response to Stress/Trigger
The response would be to make the patient comfortable in the first place considering his condition.
Stress Reduction or Removal techniques
The stress reduction technique used in this case will be to talk to the physician and authorities regarding patient behaviour. In addition, getting training to deal will also remove stress from the current event.
Question 3:
Refer to the fair Work Act 2009 (Brightspace)
Q1. What are the legal rights relevant to this act with reference to stress in the workplace? (100 words)
Satisfactory response
Yes ☐
No ☐
Answer:
The Commonwealth Fair Work Act (2009) protects employees against any form of stress since it is unlawful to discriminate employees. Discrimination is an important factor which contributes to work-related stress. Employees are bound to provide a safe workplace to employees according to this act. The safe workplace will eliminate job-related stress and will allow employees to produce better outcomes in the form of quality patient care ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"anm2sk7mk6","properties":{"formattedCitation":"{\\rtf (\\uc0\\u8220{}Work-related Stress,\\uc0\\u8221{} 2015)}","plainCitation":"(“Work-related Stress,” 2015)"},"citationItems":[{"id":1790,"uris":["http://zotero.org/users/local/FGhKhGPG/items/STX58Q9X"],"uri":["http://zotero.org/users/local/FGhKhGPG/items/STX58Q9X"],"itemData":{"id":1790,"type":"webpage","title":"Work-related Stress: Employer’s Obligations and Responsibilities","container-title":"Henry Carus + Associates","abstract":"Learn about the responsibilities and obligations of employers to their employees regarding work-related stress by reading the Henry Carus Legal Blog.","URL":"https://www.hcalawyers.com.au/blog/work-related-stress-employers-obligations-and-responsibilities/","shortTitle":"Work-related Stress","language":"en-AU","issued":{"date-parts":[["2015",1,14]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (“Work-related Stress,” 2015).
This act also governs the employer-employee relationship in Australia. It provides flexible working arrangements, a safety net of minimum entitlements and also provokes fairness at the workplace which reduces stress and stressors at the workplace.
Comment:
.
Question 4:
Discuss self-care techniques which you utilise to manage your own stress (100 words)
Satisfactory response
Yes ☐
No ☐
Answer:
I will develop emergency coping strategies, such as taking a quick break, taking deep breaths, and taking time in responding to something. At home, I will practice some soothing and relaxing activities such as listening to music, spending some time in the garden, and taking enough sleep. At the workplace, I will use some time management techniques to manage my time effectively. In addition, I will take help and support from colleagues in stressful situations. I also believe in doing regular exercises to reduce stress.
I will additionally learn some strategies to deal with conflicts at the workplace, to deal with tough patients and high workload.
Comment:
Click here to enter text.
Question 5:
Identify strategies you could use to balance your work/ personal life priorities (50 words)
Satisfactory response
Yes ☐
No ☐
Answer:
Some of the strategies that can help in attaining a work-life balance are to make use of schedules, determining the priorities and establishing boundaries. These strategies will help in keeping the work life away from personal life. In addition, I will take time out for my family and relationships along with managing professional relationships to maintain a balance.
Comment:
Click here to enter text.
Section F – Feedback to Student
Has the student successfully completed this assessment task?
Yes
No
☐
☐
Additional Assessor comments (as appropriate):
Click here to enter text.
Resubmission allowed:
Yes ☐
No ☐
Resubmission due date:
.
Assessor name:
.
Assessor signature:
Date:
.
References
ADDIN ZOTERO_BIBL {"custom":[]} CSL_BIBLIOGRAPHY Akbar, R. E., Elahi, N., Mohammadi, E., & Khoshknab, M. F. (2016). What strategies do the nurses apply to cope with job stress?: a qualitative study. Global Journal of Health Science, 8(6), 55.
Johansen, M. L. (2012). Keeping the peace: conflict management strategies for nurse managers. Nursing Management, 43(2), 50–54.
Work-related Stress: Employer’s Obligations and Responsibilities. (2015, January 14). Retrieved from Henry Carus + Associates website: https://www.hcalawyers.com.au/blog/work-related-stress-employers-obligations-and-responsibilities/
