Order Now Order Now
Login / SignUp
Order Now

Home Free Essays

>>

All Subjects

>>

HRM

>>

Case Study 1

Case Study 1

Download

Student

Instructor

Course

Date

Case study 1

The integration of Total Quality Management (TQM) by FedEx into its overall business strategy is evident through customer focus and engagement. According to Coleman and Argue (20), it is paramount to underline that the company enjoys People Service Profit (PSP) philosophy whose main objective is to ensure the interests of consumers are placed first. This comes after FedEx realized the high costs involved if 1-10-100 rule is not applied to the core. One of the benefits of assuming such an approach toward quality is that customer loyalty has grown to new heights, thus opening doors for the company to clinch global rewards. For example, presently, FedEx has won the Malcom Baldrige award, which acts as a catalyst for continued investment in quality improvement. Therefore, customer focus is the critical driver the firm uses to define its employment of TQM.

One cannot mention FedEx quality culture without acknowledging the company’s employees. It is in the FedEx constitution that workers form part of its success hence the need of minding their welfare (Michael & Francis 340). For instance, the human resource department is mandated to capitalize on intensive employee training, bonus sharing and competitive wages, a move that boosts workers retention. In return, the workforce stance on quality improvement is highly elevated. FedEx can use quality culture as a competitive advantage by cultivating employee wellbeing to ensure their skills serves as core competencies. In that way, the corporation will not be outshined by rivals.

On job training and the adoption of new philosophies are Deming’s two prime points FedEx consolidates in its undertakings. Yücel (6) suggests that FedEx human resource sector ensures workers’ training for quality outputs. On the other hand, PSP is a new ideology the American multinational courier delivery services company embodies in their pursuit for topnotch quality service delivery to its consumers. By capitalizing on such points, the corporation is confident of a brighter future.’

Works cited

Coleman Jr, Harold, and Matthew W. Argue. "Mediating with emotional intelligence: When" IQ" just isn't enough." Dispute Resolution Journal 70.3 (2015): 15-24

Michael, Monica, and Richard Francis. "A Study on International Human Resources Management Practices (IHRM)." (2018). 340-347

Yücel, Betül. Human vs. human capital? exploring HR evolution in Turkey. Diss. İstanbul Bilgi Üniversitesi, (2016).1-117

More Subjects

Education

(5614)

English

(2294)

Business And Management

(1760)

Healthcare And Nursing

(1684)

Psychology

(929)

History And Anthropology

(743)

Sociology

(572)

IT

(446)

Education

(429)

Finance, Accounting And Banking

(419)

Philosophy

(347)

Political Science

(310)

Law And International Law

(308)

HRM

(300)

Economics

(288)

Biology And Life Sciences

(267)

Literature

(249)

Marketing And PR

(238)

Culture

(140)

Environmental Science

(109)

Geography

(92)

Statistics

(64)

Maths

(53)

International Relations

(44)

Physics

(30)

Chemistry

(25)

Capstone

(8)

Project Management

(8)

Reflective Thinking

(7)

Critical Review

(3)

Linguistics

(3)

Critical Appraisal

(2)

BUS 2090

(2)

English 12 Drama

(1)

Business Information Technology

(1)

Operational Plan

(1)

Corporate Finance

(1)

L2 Photography And Design

(1)

Food Nutrition

(1)

Leadership

(1)

Nursing

(1)

MBA

(1)

Social Enterprise Project

(1)

Government

(1)

Our tools

Essay typer Grammar Checker Plagiarism Checker Citation Generator

Useful Links

Free Essays About Blog

Contact me

info@freeessaywriter.net

If you have any queries please write to us

Join our mailing list

Invalid Email Address!
Thank you for joining our mailing list

Please note that some of the content on our website is generated using AI and it is thoroughly reviewed and verified by our team of experienced editors. The essays and papers we provide are intended for learning purposes only and should not be submitted as original work.

© All Rights Reserved 2023

Privacy Policy Terms of Service Use Money-Back Guarantee Contact
Back to top