Research Report

Interpersonal communcaiton

[Name of the Writer]

[Name of the Institution]

Interpersonal communication refers to the exchange of emotions, thoughts, and information between two or more people either verbally or non-verbally ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"eJgvRj9e","properties":{"formattedCitation":"(Bambacas & Patrickson, 2008)","plainCitation":"(Bambacas & Patrickson, 2008)","noteIndex":0},"citationItems":[{"id":115,"uris":["http://zotero.org/users/local/wY2D8D5E/items/9VG322X7"],"uri":["http://zotero.org/users/local/wY2D8D5E/items/9VG322X7"],"itemData":{"id":115,"type":"article-journal","title":"Interpersonal communication skills that enhance organisational commitment","container-title":"Journal of Communication Management","page":"51-72","volume":"12","issue":"1","author":[{"family":"Bambacas","given":"Mary"},{"family":"Patrickson","given":"Margaret"}],"issued":{"date-parts":[["2008"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Bambacas & Patrickson, 2008). It is used for various purposes such as giving and collecting information and to influence the behaviors of others. This must be effective enough to achieve the desired objectives of the communication. People should improve their interpersonal communication skills to make it effective. One such skill is active listening. Three main elements are required for active listening. These are the presence of nonverbal behaviors, paraphrasing message without conclusion and use of open questions. One of the obvious nonverbal behavior is backchanneling. For example, the use of “mmh" or "yeah", which serves as an acknowledgment by a listener that he, is following the conversation. Moreover, for effective interpersonal communication, the message is required to be paraphrased without conclusion. Then there are open questions that make interpersonal communication effective. These questions give confidence to the speaker to further intricate his thoughts ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"qQbjfwVV","properties":{"formattedCitation":"(Jahromi, Tabatabaee, Abdar, & Rajabi, 2016)","plainCitation":"(Jahromi, Tabatabaee, Abdar, & Rajabi, 2016)","noteIndex":0},"citationItems":[{"id":114,"uris":["http://zotero.org/users/local/wY2D8D5E/items/SGUU69E5"],"uri":["http://zotero.org/users/local/wY2D8D5E/items/SGUU69E5"],"itemData":{"id":114,"type":"article-journal","title":"Active listening: The key of successful communication in hospital managers","container-title":"Electronic physician","page":"2123","volume":"8","issue":"3","author":[{"family":"Jahromi","given":"Vahid Kohpeima"},{"family":"Tabatabaee","given":"Seyed Saeed"},{"family":"Abdar","given":"Zahra Esmaeili"},{"family":"Rajabi","given":"Mahboobeh"}],"issued":{"date-parts":[["2016"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Jahromi et al., 2016).

With active listening, the aims of interpersonal communication are achieved. Organizations use this to improve their daily functioning. Managers must have active listening skills that will enable them to communicate effectively with their subordinates. Similarly, subordinates should also practice active listening to make their relationships better with their managers and to easily comply with their instructions. Same should also be practiced in healthcare settings. With active listening, interpersonal communication will be improved and there will be fewer errors. Patient’s safety will also be improved in this way ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"JbzDRp6l","properties":{"formattedCitation":"(Jahromi et al., 2016)","plainCitation":"(Jahromi et al., 2016)","noteIndex":0},"citationItems":[{"id":114,"uris":["http://zotero.org/users/local/wY2D8D5E/items/SGUU69E5"],"uri":["http://zotero.org/users/local/wY2D8D5E/items/SGUU69E5"],"itemData":{"id":114,"type":"article-journal","title":"Active listening: The key of successful communication in hospital managers","container-title":"Electronic physician","page":"2123","volume":"8","issue":"3","author":[{"family":"Jahromi","given":"Vahid Kohpeima"},{"family":"Tabatabaee","given":"Seyed Saeed"},{"family":"Abdar","given":"Zahra Esmaeili"},{"family":"Rajabi","given":"Mahboobeh"}],"issued":{"date-parts":[["2016"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Jahromi et al., 2016).

However, people do not inherit this skill like other communication skills. They have to learn and develop this skill with time. Organizations are required to train their employees to develop skills of active listening. For this, they can develop different strategies such as providing training through their leaders ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"eN6kfVAV","properties":{"formattedCitation":"(Quail, Brundage, Spitalnick, Allen, & Beilby, 2016)","plainCitation":"(Quail, Brundage, Spitalnick, Allen, & Beilby, 2016)","noteIndex":0},"citationItems":[{"id":118,"uris":["http://zotero.org/users/local/wY2D8D5E/items/7XRHHEDJ"],"uri":["http://zotero.org/users/local/wY2D8D5E/items/7XRHHEDJ"],"itemData":{"id":118,"type":"article-journal","title":"Student self-reported communication skills, knowledge and confidence across standardised patient, virtual and traditional clinical learning environments","container-title":"BMC medical education","page":"73","volume":"16","issue":"1","author":[{"family":"Quail","given":"Michelle"},{"family":"Brundage","given":"Shelley B."},{"family":"Spitalnick","given":"Josh"},{"family":"Allen","given":"Peter J."},{"family":"Beilby","given":"Janet"}],"issued":{"date-parts":[["2016"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Quail, Brundage, Spitalnick, Allen, & Beilby, 2016). In this way, they can take advantage of active listening.

References

Bambacas, M., & Patrickson, M. (2008). Interpersonal communication skills that enhance organizational commitment. Journal of Communication Management, 12(1), 51-72. Doi: 10.1108/13632540810854235

Jahromi, V. K., Tabatabaee, S. S., Abdar, Z. E., & Rajabi, M. (2016). Active listening: The key to successful communication in hospital managers. Electronic physician, 8(3), 2123. Doi: 10.19082/2123

Quail, M., Brundage, S. B., Spitalnick, J., Allen, P. J., & Beilby, J. (2016). Student self-reported communication skills, knowledge and confidence across standardized patient, virtual and traditional clinical learning environments. BMC medical education, 16(1), 73. Doi: 10.1186/s12909-016-0577-5