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PLAMEN BRANDT
1587540005
7901 East Belleview Avenue Apt 344, Englewood, CO 80111 | (559) 408-8694 | brandtplamen@gmail.com
Professional Summary
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A result-oriented leader focused on maximizing profitability by managing all accounts systematically and logically.
Committed to ideals of consistency and dedication to build the most successful business practice.
Excellent management skills for coordinating system conversations and staff members.
Productive communication skills for both internal and external customers to ensure quality service.
Qualifications
Excellent analytical skills
Excellent verbal and written skills
Selling and negotiating abilities
Knowledge of business environments
Considerable expertise in research
Excellent technical report writing skills
6 years of financial experience and knowledge
Strong Leadership
Excellent interpersonal and networking skills
Work History
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Team Manager03/2018 to Current
US Bank – Englewood, CO
Hired, coached, and lead call center representatives as they provided support for customers
Analyzed large quantities of data to improve processes and ensured that resources are properly allocated
Reviewed many complex metrics daily, and delivered simplified feedback to improve development
Hand-picked to lead Fidelity VIP team for affluent clients
Monitored progress and developed communications
Took on other tasks and projects to support employees, other managers and call center operations
Managed multiple tasks and deadlines along with project management skills
Provide information to the staff regarding system, policies, rules and regulations
Service Advisor10/2017 to 03/2018
US Bank – Englewood, CO
Managed customer calls effectively in a complex, fast-paced and challenging call center environment
Analyzed complex statements and simplified information to educate card members
Managed high call volume with tact and professionalism
Accurately documented, researched and resolved customer service issues
Demonstrated dedication to continuously improving customer service and product knowledge
Qualified to acquire enough knowledge about human resources and banking operations
Acquired gateway experience
Customer Service Representative04/2015 to 08/2017
Union Bank – Fresno, CA
Oversaw and ensured adherence to banking standards across departments
Assisted in the development and implementation of sales plan and promotional strategies
Generated new business to assist in meeting established profitability goals
Ensured practical application of applicable laws and regulations
Sales Associate02/2013 to 04/2015
Citibank – Fresno, CA
Supported bank sales team in identifying customer needs and promoting current offers
Prepared and delivered presentations to clients, informing them about various financial and investment services
Evaluated company fiscal earnings against market demands
Developed excellent customer relation
Education
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Bachelor of Science: International Finance
2019
University of Colorado Denver - Denver, CO
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