Resume

PLAMEN BRANDT

1587540005

7901 East Belleview Avenue Apt 344, Englewood, CO 80111 | (559) 408-8694 | brandtplamen@gmail.com

Professional Summary

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A result-oriented leader focused on maximizing profitability by managing all accounts systematically and logically.

Committed to ideals of consistency and dedication to build the most successful business practice.

Excellent management skills for coordinating system conversations and staff members.

Productive communication skills for both internal and external customers to ensure quality service.

Qualifications

Excellent analytical skills

Excellent verbal and written skills

Selling and negotiating abilities

Knowledge of business environments

Considerable expertise in research

Excellent technical report writing skills

6 years of financial experience and knowledge

Strong Leadership

Excellent interpersonal and networking skills

Work History

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Team Manager03/2018 to Current

US Bank – Englewood, CO

Hired, coached, and lead call center representatives as they provided support for customers

Analyzed large quantities of data to improve processes and ensured that resources are properly allocated

Reviewed many complex metrics daily, and delivered simplified feedback to improve development

Hand-picked to lead Fidelity VIP team for affluent clients

Monitored progress and developed communications

Took on other tasks and projects to support employees, other managers and call center operations

Managed multiple tasks and deadlines along with project management skills

Provide information to the staff regarding system, policies, rules and regulations

Service Advisor10/2017 to 03/2018

US Bank – Englewood, CO

Managed customer calls effectively in a complex, fast-paced and challenging call center environment

Analyzed complex statements and simplified information to educate card members

Managed high call volume with tact and professionalism

Accurately documented, researched and resolved customer service issues

Demonstrated dedication to continuously improving customer service and product knowledge

Qualified to acquire enough knowledge about human resources and banking operations

Acquired gateway experience

Customer Service Representative04/2015 to 08/2017

Union Bank – Fresno, CA

Oversaw and ensured adherence to banking standards across departments

Assisted in the development and implementation of sales plan and promotional strategies

Generated new business to assist in meeting established profitability goals

Ensured practical application of applicable laws and regulations

Sales Associate02/2013 to 04/2015

Citibank – Fresno, CA

Supported bank sales team in identifying customer needs and promoting current offers

Prepared and delivered presentations to clients, informing them about various financial and investment services

Evaluated company fiscal earnings against market demands

Developed excellent customer relation

Education

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Bachelor of Science: International Finance

2019

University of Colorado Denver - Denver, CO